FAQ

Questions about carpet, rug and home cleaning

Plain answers to what Tampa Bay homeowners ask before they book. Not here? Call (888) 380-4584, any hour.

Booking and service areas

How do I book a cleaning?
Call (888) 380-4584 or send the estimate form. Tell us the rooms or pieces, the floor or fabric type, and any stains or pets, and we call you back to agree the details. Nothing is booked until you say yes.
Are you really open 24 hours?
Yes, our phone is answered 24 hours a day, every day, and the online form takes requests round the clock. That means you can reach us at any hour. It does not mean we promise a cleaning visit in the middle of the night, so we agree the appointment time with you.
What areas do you serve?
We serve the Tampa Bay area, including Tampa, Brandon, Riverview, Clearwater, St. Petersburg and Wesley Chapel. The service areas page lists every city. If you are not sure about your address, call (888) 380-4584 and we will check.
How much does it cost?
We give you the estimate before we start, and it depends on the rooms, pieces and condition you describe. We do not post prices on the website, because two homes are rarely the same. Ask for a free estimate by phone or form.

Safety, pets and preparation

Are your cleaning solutions safe for kids and pets?
We use eco-friendly solutions chosen to keep your family and pets safe. Even so, keep children and animals off the damp area while we work, and tell us about allergies or sensitivities when you call so we can plan around them.
Do I need to move my furniture?
You do not need to move heavy pieces. Clear small items, fragile things and anything on the floor, and we will work around furniture or move what can be moved safely. Tell us about very heavy or delicate items when you book.
Will you remove pet stains and odors?
Often, yes, though it depends on how long the stain has set and how deep it went. Fresh accidents respond best. We look at the spot first and tell you what to expect. See our pet stain and odor removal page.
Can every stain be removed?
No, and we will not promise otherwise. Age, fiber and the cause of the stain decide the result. We tell you before cleaning if a spot is unlikely to lift completely, so you can choose with the facts.

Drying, results and emergencies

How long does carpet take to dry in Tampa humidity?
Expect it to dry in several hours, and longer on a humid day or in a closed room. Moving air matters most, so keep the A/C or a fan running. We do not promise a set number of hours, because it changes from house to house.
What is steam cleaning?
Steam cleaning, also called hot-water extraction, sends hot water and a cleaning solution into the carpet and pulls them back out with the loosened dirt. It is the method we use for carpet. Read more on the carpet cleaning page.
I have water on my floor. What should I do?
Call (888) 380-4584 right away, because we are open 24 hours. Turn off the water source if you can do so safely, and move small items out of the wet area. Our 24/7 water extraction service removes standing water, and we tell you what we can and cannot do.
What else do you clean besides carpet?
Area rugs, upholstery, mattresses, tile and grout, and drapes, plus air ducts, dryer vents and chimneys. The services page lists them all, with a page for each.

Reviews

What our customers say

5.0243 Google reviewsAs of See all reviews on Google

Real reviews from our Google Business Profile.

  • Debra W.

    I’m really thankful to have found Green Steam Group . They were very professional and on time with updates. I love companies with ethics. More work for them haha.

  • Aubree G.

    I spilled a full mug of black coffee over a costly Persian area rug and a splattered hallway runner. First the colors were tried and dark patches came out well without damaging fringe. Well spent money.

  • Alice P.

    Bright turmeric from a takeaway supper spilled across the dining room rug and left a bright yellow imprint. Stain experts used an oxidation treatment that lightened the yellow tint without damaging the navy blue design. The rug was rescued above my expectations.

Still not sure?

Call (888) 380-4584 any hour, or send your question with an estimate request.

Call (888) 380-4584Get My Free Estimate